FAQs

What currency are the prices do I see in the site?

All prices are in Candiand funds (CND).

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 5-10 days. Tracking numbers will be provided after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@supermugs.ca

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We will even pay for the shipping on defective product returns. We give you 60 days (after the date of purchase) to send it back to us for a full refund. You are responsible for all shpping charges if it is not a defective product return. Once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number with all returned parcels. Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund. Note: all customized products sales are final and can not be returned. (Sure, you may have put the common name of Sarah on it, but the Sarah’s we know may spell their names differently!)

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@supermugs.ca . If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary depending on what part of Canada we are shipping to. In most cases, shipping will take 3 – 12 days after it leaves our factory.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@supermugs.ca and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We will even pay for the shipping on defective product returns. We give you 60 days (after the date of purchase) to send it back to us for a full refund. You are responsible for all shpping charges if it is not a defective product return. Once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number with all returned parcels. Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

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